Zynah: AI WhatsApp Shopping Agent for Seamless Regional Commerce

RTG built an AI-powered WhatsApp shopping agent connected to Zynah's Shopify store — enabling real-time product recommendations and order placement in a single chat conversation, across Egypt, UAE, KSA, and Kuwait.

Countries Served

Languages Supported

Redirects Required

The Challenge

Zynah wanted to offer a seamless, regionally relevant shopping experience. Customers were used to interacting via WhatsApp, but the brand lacked a way to provide personalized recommendations and complete orders directly in chat — without redirects or multiple steps across different platforms.

The Solution

RTG developed an AI-powered WhatsApp shopping agent connected to Zynah's Shopify store. The agent provides real-time product recommendations, guides customers through selections, and allows order placement — all within a single chat conversation. The flow mirrors natural WhatsApp interactions, making shopping fast, intuitive, and consistent. The agent supports English, Arabic, and French, serving customers across multiple MENA regions.

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